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General Questions

 

Q: What services does Lifesaver Technology Services offer?

 

A: Lifesaver Technology Services is dedicated to providing comprehensive on-site technical support tailored for both home and small business customers in British Columbia, Canada. Our offerings span a diverse spectrum of IT support solutions covering everything from meticulous troubleshooting, password resets to strategic system optimization, ensuring that our clients experience seamless and efficient technology use.

Q: When was Lifesaver Technology Services founded and by who?

 

A: Lifesaver Technology Services was founded in 2023 by Lindsey Stead, who concurrently navigated the final year of her Diploma & Bachelor of Computing Sciences at Thompson Rivers University. Founded to providing a wide-range of technology services to the Kelowna community and using her technology expertise and technical skills to deliver friendly, professional, prompt, dependable, and innovative IT support services, Lindsey brings a unique blend of friendliness and innovation to all things tech & problem-solving.

Boasting a diverse skill set, Lindsey's theoretical knowledge and training spans a wide range of fields from computer and device repairs, along with traininig in software engineering as well as proficiency in multiple programming languages. The inception of Lifesaver Technology Services reflects Lindsey's dedication to providing top-notch IT solutions, shaped by a passion for technology and a commitment to customer satisfaction.

 

Q: How can I contact Lifesaver Technology Services?

 

A: You can reach us through our Contact Page, where you'll find our email address and phone number. We're also available on social media platforms. You can also book an appointment with us today through our Book an Appointment page or by email: [email protected]

 

 

 

Services and Expertise

 

Q: What makes Lifesaver Technology Services different from other IT support providers?

 

A: Lifesaver Technology Services stands out as your lifeline in the world of technology, ready to offer a helping hand when you find yourself in a jam. What truly sets us apart is our commitment to delivering seamless support directly to your doorstep. No more worries or hitches when you need assistance the most – our on-site technical support ensures that help is just a call away. At Lifesaver Technology Services, we understand the urgency of your tech needs, and our goal is to be the reliable support you can count on, ensuring your devices run smoothly without any interruptions.
 

Q: Do you provide remote support?

 

A: Basic services for home customers may be resolved remotely.  Our current focus is on providing on-site technical support to clients in the Kelowna and surrounding area of the Okanagan Valley. This allows us to ensure a prompt hands-on friendly resolution along with a personalized approach to address your technology needs.

 

 

Getting Started

Q: How do I request on-site technical support?

 

A: Simply head to our Contact Page and reach out to us via email or phone. We'll get back to you promptly to discuss your needs and schedule a convenient time for on-site support. You can also book a 1-hour on-site consultation through our Book an Appointment page.

 

Q: What areas does Lifesaver Technology Services serve in British Columbia?

 

A: We proudly serve clients across the Okanagan Valley,  bringing on-site technical support directly to your doorstep.

 

 

Billing and Payments

 

Q: What are your rates for on-site technical support?

 

A: Our rates are competitive and tailored to the specific services you require.  Please contact us for a personalized quote based on your needs.

Q: What payment methods do you accept?

 

A: Upon completion of our services, you will receive an invoice that will include payment details and a detail of the service received. We accept all payment types: cash, cheque, Interact E-Transfer, and all majore credit cards.

 

 

Troubleshooting and Support

 

Q: What should I do if I encounter an issue after on-site support?

 

A: If you experience any issues post-service, please reach out to us immediately by telephone at (778) 401- 6551, or by email at: Lindsey@ lifesavertech.ca. You can also contact us any time through our Contact Page. We're committed to ensuring your complete satisfaction and will address any concerns promptly.